Careers
Technical Support Engineer
BID2WIN Software, Inc. is a leading developer of cost estimating software for the construction industry. We’re a rapidly growing company located in Portsmouth, NH — one of the most thriving high-tech regions in the United States. We are seeking a highly competent individual to join us as a Technical Support Engineer.
Your office hours will consist mainly of providing phone and Internet-based support of our Windows-based software product. You'll work with clients of all ability levels, solving technical problems and answering questions on how to use the software. The ideal candidate will have exceptional presentation and problem-solving skills, a strong phone presence, poise in challenging situations, and the energy and ambition to take ownership of each and every customer interaction.
Other responsibilities include:
- Compiling customer feedback to help shape future development plans
- Actively contributing to the development of knowledge base articles
- Performing quality-assurance duties for new releases
- Carrying a pager on a rotating basis
- Assisting in-house employees with technical issues
Requirements:
- College degree in a field suitable to the role
- Solid knowledge of relational database concepts
- Telephone support experience and/or a background in technical training
- Expertise with Microsoft desktop and server operating systems, including experience with Microsoft networking
- Excellent verbal, written, and problem-solving skills
- Strong communication and interpersonal skills that demonstrate the ability to interact effectively with a wide variety of personalities both inside and outside of the company
- Ability to understand customer concerns, to take ownership of those concerns, and to do whatever it takes to resolve those concerns
BID2WIN offers competitive benefits, including:
- Health Insurance paid 80% by company
- Employee co-pay dental plan
- 401(k)
- Paid vacation time
- Fun and energetic atmosphere
- Great location and easy access to Route 95 and other major routes
To apply for this position, submit the following via e-mail to supportrep@bid2win.com
- Cover letter, in Microsoft Word format
- Resume, in Microsoft Word format
- Completed questionnaire, downloaded from http://www.bid2win.com/_files/general/tech_questionnaire.doc
BID2WIN Software, Inc. is located in historic Portsmouth, NH, an hour's drive from Boston. BID2WIN Software has over 6,000 users of its software worldwide. Local clients include Brox Industries, Aggregate Industries, Continental Paving, R.S. Audley, Inc., and Pike Industries.
Please visit our Web site at: http://www.bid2win.com